Frequently Asked Questions
Everything you need to know about our curated home collections.
What makes Olive Ateliers products unique?
Our collections feature a blend of curated vintage finds and artisanal handcrafted pieces. Each item is selected for its character, patina, and ability to bring a sense of history into the modern home.
How do you handle shipping for fragile items?
We take extreme care in packaging. Large-scale ceramics and furniture are shipped via specialized white-glove carriers or custom-crated to ensure they arrive at your doorstep in perfect condition.
What is your return policy?
Due to the unique and often one-of-a-kind nature of our inventory, we offer returns within 14 days of delivery for store credit only. Please note that original shipping fees are non-refundable.
Do you offer international shipping?
Currently, we ship within the continental United States and Canada. For inquiries regarding international freight for large orders, please contact our concierge team directly.
How should I care for my vintage stone and wood pieces?
We recommend using a soft, dry cloth for dusting. Avoid harsh chemical cleaners as they can strip the natural patina. Specific care instructions are included with every unique heirloom piece.
Can I view items in person before purchasing?
While we are primarily an online atelier, we host periodic studio openings and pop-up events. Sign up for our newsletter to receive invitations to our next in-person showcase.